AI Sales Engineer notice
What the AI Sales Engineer is, what it can and cannot do, and how your chat is used.
The key points
- It is an automated assistant, not a person.
- Its advice is guidance, not professional, legal, financial or security advice.
- Its prices and lead times are estimates until we confirm them in writing.
- It cannot accept an order or change our terms; only a written quote or order confirmation can.
What it is
The AI Sales Engineer is an automated assistant that answers questions about our products, suggests configurations and builds draft quotes. It uses our catalogue, live prices where available and our published guides. A member of our team can take over a chat or follow up.
What it cannot do
- It can be wrong, incomplete or out of date. Check important details with our team.
- Its prices, availability and lead times are estimates.
- It does not give legal, regulatory, financial or security advice; for that, consult a qualified adviser.
- It cannot accept an order, agree a discount or change our terms.
Your chat
We store the chat, and the email you give, so we can follow up. We use a chat to improve the assistant only if you opt in. Do not paste confidential client documents or other people's personal data into the chat. Details are in How Workstation uses your information (/legal/privacy).
Fair use
Visitors get a limited amount of free chat time a day; Trade members get more. Please do not use the assistant to generate content unrelated to buying from us, or to probe or misuse it.